根据客户异含义、类型和来源,试述处理客户异议的原则、策略及常用方法。

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ReadingComprehension

Passage1

Languagesaremarvelouslycomplexandwonderfullycomplicatedorgansofculture.Theyembodythequickestandthemostefficientmeansofcommunicatingwithintheirrespectiveculture.Tolearnaforeignlanguageistolearnanotherculture.Inthewordsofapoetandphilosopher,“Asmanylanguagesasonespeaks,somanylivesonelives.”Acultureanditslanguagesareasinseparableasbrainandbody;whileoneisapartoftheother,neithercanfunctionwithouttheother.Inlearningaforeignlanguage,thebestbeginningiswiththenon-verballinguisticelementsofthelanguage,itsgestures,itsbodylanguage.EyecontactisextremelyimportantinEnglish.Directeyecontactleadstounderstanding,or,astheEnglishmaxim(格言)hasit,seeingeye-to-eye.Wecanneverseeeye-to-eyewithanativespeakerofEnglishuntilwehavelearnedtolookEnglishisspoken

3.Accordingtothispassage,gesturesare________.

A.non-verbalaswellasnon-linguistic

B.verbalandlinguistic

C.non-verbalbutneverthelesslinguistic

D.verbalbutneverthelessnon-linguistic

4.“Asmanylanguagesasonespeaks,somanylives”means________.

A.ifoneleansmanyforeignlanguages,onewillhaveabetterunderstandingofhisownlanguage

lifeisricherandmoreinterestingifoneknowsseverallanguages

nomatterhowmanylanguagesoneknows,onecanneverknowmorethanone’sownculture

ifapersonspeaksonlyonelanguage,hewillliveaveryhappylife

5.Oneofthefollowingwhichisnotsynonymouswiththeothersis_______.

A.signsB.gesturesC.maximsD.bodylanguage

题目:Reassessmentofjobsatisfaction

Nancy:MayIseeyourdrivinglicenseandvehicleregistrationcard,please?

Dick:______.

A、Sorry,Iforgottobringmyhomework
B、SureHereismybusinesscard
C、GoodDidIdoanythingwrong?
D、YesButIdon'tthinkIamagoodstudent

题目:InvitationLetter邀请与约见函

The( )ofyellowandblueformgreen.

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