服务工作质量的好坏,取决于服务人员的

A、素质和经验
B、态度和质量
C、热情和经验
D、敬业和竞
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正确答案:

A

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Passage4

Questions16to20arebasedonthefollowingpassage:

Successfulinnovationshavedrivenmanyoldertechnologiestoextinctionandhaveresultedinhigherproductivity,greaterconsumptionofenergy,increaseddemandofrawmaterials,acceleratedflowofmaterialsthroughtheeconomyandincreasedquantitiesofmetalsandothersubstancesinuseeachperson.Thehistoryofindustrialdevelopmentaboundswithexamples.

In1870,horsesandmulesweretheprimesourceofpoweronU.S.farms.Onehorseormulewasrequiredtosupportfourhumanbeingsaratiothatremainedalmostconstantformanydecades.Atthattime,hadanationalcommissionbeenaskedtoforecastthepopulationfor1970,itsanswerprobablywouldhavedependedonwhetheritsconsultantswereofaneconomicortechnologicalturnofmind.Hadtheybeen“economists”,theywouldprobablyhaveprojectedthe1970horsesormulepopulationtobemorethan50million.Hadtheybeen“technologists”,theywouldhaverecognizedthatthepowerofsteamhadalreadybeenharnessedtoindustryandtolearnandoceantransport.Theywouldhaverecognizedfurtherthatitwouldbetheprimesourceofpoweronthefarm.Itwouldhavebeendifficultforthemtoavoidtheconclusionthatthehorseandmulepopulationwoulddeclinerapidly.

16.Accordingtothepassage,whatsuppliedmostofthepoweronU.S.farmsin1870?

A.AnimalsB.HumansC.EnginesD.Water

17.WhichofthefollowingisNOTmentionedbytheauthorasaconsequenceofnewtechnologicaldevelopments?

A.Oldertechnologiesdieaway.

B.ThequalityoflifeisImproved.

C.Overallproductivityincrease.

D.Morerawmaterialsbecomenecessary.

18.Itcanbeinferredfromthepassagethatby1870.

A.technologybegantobemoreeconomical

B.thesteamenginehadbeeninvented

C.theU.S.horsepopulationwasabout10million

D.anationalcommissionwasabout10million

19.Inthesecondparagraph,theauthorsuggeststhat“economists”would.

A.plantheeconomythroughyearlyforecasts

B.failtoconsidertheinfluenceoftechnologicalinnovation

C.valuetheeconomiccontributionoffarmanimals

D.consultthenationalcommissionontheeconomy

20.Whatistheauthor’sattitudetowardchangesbroughtonbytechnologicalinnovations?

A.Heisexcitedaboutthem.

B.Heacceptthemasnatural.

C.Heisdisturbedbythem.

D.Hequestionstheirusefulness.

临产的重要标志是

A、见红,破膜,规律宫缩
B、见红,规律宫缩,宫口扩张不明显
C、见红,先露下降,伴有尿频
D、规律宫缩,破膜,伴有见红,
E、规律宫缩,逐渐增强,伴随进行性宫口扩张和先露下降

Passage3

Questions11to15arebasedonthefollowingpassage:

UnliketheirAmericanorEuropeancounterparts,carsalesmeninJapanworkhardtogetabuyer.Insteadoflyinglazilyaroundshowroomswaitingforcustomerstodropby,manyJapanesecarsalesmenstillgoouttogetthem.Theywalkwearilyalongthestreetscarsdoor-to-door.Newcustomersarehuntedwithfruitandcakesontheirbirthdays.Butlifeisgettingtough,andnotjustbecausenew-carsalesarefalling.

WithmoreJapanesewomen(whooftencontrolthehouseholdbudget)goingouttowork,thesalesmenincreasinglyfindnobodyathomewhentheycall.Thatmeansanothervisitintheeveningortheweekend.Thentheyfaceanextraproblem:morepeople,especiallytheyoung,prefertochooseanewcarfromashowroomwheretheycancomparedifferentmodels.

Evenaslateasthemid-1980ssome90%ofnewcarsweresolddoor-to-door.Insomeruralareasmostnewcarsarestillsoldthisway.Butinthebigcitiesmorethanhalfthenewcarsarenowsoldfromshowrooms.

AlthoughinvestinginshowroomsisexpensivebecauseofthehighcostofJapaneseland,dealershavelittlechoice.AlaborshortageandhigheramongJapan’sworkforcearemakingitdifficulttohiredoor-to-doorsalesmen.MostofaJapanesecarsalesman’sworkingdayisspentdoingfavorsforcustomers,likearranginginsuranceorpickingupvehiclesforservicing,ratherthanactuallyselling.

Japan’sdoorstepcarsalesmenarenotabouttovanish.Thepersonalservicetheyprovideissodeep-rootedinJapanthattheyarelikelytooperatealongsidetheglitteringnewshowrooms.Thetwosystemsevencomplementeachother.Whatincreasinglyhappensisthattheshowroomattractstheinterestofapotentialbuyer,givingthefootsoresalesmenafirmleadtofollowupwithahomevisit.

11.Japanesecarsalesusuallydonotwaitatshowroomsforcustomerstodropby;instead,.

A.theysellcarsdoor-to-door

B.theybuypresentsfortheircustomers

C.theyenjoythemselvesinrecreationcenters

D.theygoouttodomarketresearches

12.Impliedbutstated:thecompetitionincarmarketis.

A.lightB.moderateC.fierceD.unfair

13.Youngpeopleliketobuyanewcar.

A.athomeB.fromashowroom

C.madeintheU.S.A.D.madeinJapan

14.ThesquadronofJapanesecarsalesmenisreducingbecauseof.

A.alaborshortage

B.higherexpectationsamongJapan’sworkforce

C.highcostland

D.bothAandB

15.Japanesecarsalesmentotheircustomersmanyfavorssuchas.

A.showingthemaroundinanexhibition

B.arranginginsurance

C.payingthemavisitonweekends

D.sellingolecarsforthem

Itwasrecommendedthatpassengers_____smokeduringtheflight.

A、not
B、neednot
C、couldnot
D、wouldnot

Underno_____willIgothereagain.

A、circumstances
B、situation
C、giant
D、happen
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