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企业物流服务的管理流程有哪几个步骤?

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正确答案:

企业物流服务的管理流程主要有以下几个步骤:

(1)确定物流服务要素。

(2)收集物流服务信息。

(3)分析比较,确定物流服务水平。

(4)进行顾客服务需求分类。

(5)根据不同的顾客群体制定出相应的物流服务组合战略。

(6)物流服务的绩效评价。

答案解析:

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