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真实瞬间则是服务过程中客户与服务人员进行服务接触的过程。

1、正确
2、错误
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正确答案:

错误

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Combinedwiththemessagingservice,thelocationservicecouldhelprescueteamstofindstrandedadventurers,thepolicetofindstolencars,exporterstofollowtheprogressofcargoes,andhaulagecompaniestocheckthatdriversarenotdetouringthepub.(PassageFour)

Letchildrenlearntojudgetheirownwork.Achildlearningtotalkdoesnotlearnbybeingcorrectedallthetime;ifcorrectedtoomuch,hewillstoptalking.Henoticesathousandtimesadaythedifferencebetweenthelanguagesheusesandthelanguagethosearoundhimuse.Bitbybit,hemakesthenecessarychangestomakehislanguagelikeotherpeople.Inthesameway,whenchildrenlearntodoalltheotherthingstheylearntodowithoutbeingtaught-towalk,run,climb,whistle,rideabicycle-comparethoseperformanceswiththoseofmoreskilledpeople,andslowlymaketheneededchanges.Butinschoolwenevergiveachildachancetofindouthisownmistakesforhimself,letalonecorrectthem.Wedoitallforhim.Weactasifwethoughtthathewouldnevernoticeamistakeunlessitwaspointedouttohim,orcorrectitunlesshewasmadeto.Soonhebecomesdependentontheteacher.Lethimdoithimself.Lethimworkout,withthehelpofotherchildrenifhewantsit,whatthiswordsays,whatansweristothatproblem,whetherthisisagoodwayofsayingordoingthisornot.

Ifitisamatterofrightanswers,asitmaybeinmathematicsorscience,givehimtheanswerbook.Lethimcorrecthisownpapers.Whyshouldweteacherswastetimeonsuchroutinework?Ourjobshouldbetohelpthechildwhenhetellsusthathecan’tfindthewaytogettherightanswer.Let’sendthisnonsenseofgrades,exams,marks,Letusthrowthemallout,andletthechildrenlearnwhatalleducatedpersonsmustsomedaylearn,howtomeasuretheirownunderstanding,howtoknowwhattheyknowordonotknow.

Letthemgetonwiththisjobinthewaythatseemssensibletothem.Withourhelpasschoolteachersiftheyaskforit.Theideathatthereisabodyofknowledgetobelearntatschoolandusedfortherestofone’slifeisnonsenseinaworldascomplicatedandrapidlychangingasours.Anxiousparentsandteacherssay,“Butsupposetheyfailtolearnsomethingessentialtheywillneedtogetintheworld?”Don’tworry!Ifitisessential,theywillgooutintotheworldandlearnit.

1.Whatdoestheauthorthinkisthebestwayforchildrentolearnthings?

A.bycopyingwhatotherpeopledo.

B.bymakingmistakesandhavingthemcorrected.

C.bylisteningtoexplanationsfromskilledpeople.

D.byaskingagreatmanyquestions.

2.Whatdoestheauthorthinkteachersdowhichtheyshouldnotdo?

A.Theygivechildrencorrectanswers.

B.Theypointoutchildren’smistakestothem.

C.Theyallowchildrentomarktheirownwork.

D.Theyencouragechildrentomarktocopyfromoneanother.

3.Thepassagesuggeststhatlearningtospeakandlearningtorideabicycleare___.

A.notreallyimportantskills.

B.moreimportantthanotherskills.

C.basicallydifferentfromlearningadultskills.

D.basicallythesameaslearningotherskills.

4.Exams,grades,andmarksshouldbeabolishedbecausechildren’sprogressshouldonlybeestimatedby___.

A.educatedpersons.

B.thechildrenthemselves.

C.teachers.

D.parents.

5.Theauthorfearsthatchildrenwillgrowupintoadultswhilebeing___.

A.tooindependentofothers.

B.toocriticalofthemselves.

C.incapabletothinkforthemselves.

D.incapabletousebasicskills.

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