Passage3

Questions11to15arebasedonthefollowingpassage:

UnliketheirAmericanorEuropeancounterparts,carsalesmeninJapanworkhardtogetabuyer.Insteadoflyinglazilyaroundshowroomswaitingforcustomerstodropby,manyJapanesecarsalesmenstillgoouttogetthem.Theywalkwearilyalongthestreetscarsdoor-to-door.Newcustomersarehuntedwithfruitandcakesontheirbirthdays.Butlifeisgettingtough,andnotjustbecausenew-carsalesarefalling.

WithmoreJapanesewomen(whooftencontrolthehouseholdbudget)goingouttowork,thesalesmenincreasinglyfindnobodyathomewhentheycall.Thatmeansanothervisitintheeveningortheweekend.Thentheyfaceanextraproblem:morepeople,especiallytheyoung,prefertochooseanewcarfromashowroomwheretheycancomparedifferentmodels.

Evenaslateasthemid-1980ssome90%ofnewcarsweresolddoor-to-door.Insomeruralareasmostnewcarsarestillsoldthisway.Butinthebigcitiesmorethanhalfthenewcarsarenowsoldfromshowrooms.

AlthoughinvestinginshowroomsisexpensivebecauseofthehighcostofJapaneseland,dealershavelittlechoice.AlaborshortageandhigheramongJapan’sworkforcearemakingitdifficulttohiredoor-to-doorsalesmen.MostofaJapanesecarsalesman’sworkingdayisspentdoingfavorsforcustomers,likearranginginsuranceorpickingupvehiclesforservicing,ratherthanactuallyselling.

Japan’sdoorstepcarsalesmenarenotabouttovanish.Thepersonalservicetheyprovideissodeep-rootedinJapanthattheyarelikelytooperatealongsidetheglitteringnewshowrooms.Thetwosystemsevencomplementeachother.Whatincreasinglyhappensisthattheshowroomattractstheinterestofapotentialbuyer,givingthefootsoresalesmenafirmleadtofollowupwithahomevisit.

11.Japanesecarsalesusuallydonotwaitatshowroomsforcustomerstodropby;instead,.

A.theysellcarsdoor-to-door

B.theybuypresentsfortheircustomers

C.theyenjoythemselvesinrecreationcenters

D.theygoouttodomarketresearches

12.Impliedbutstated:thecompetitionincarmarketis.

A.lightB.moderateC.fierceD.unfair

13.Youngpeopleliketobuyanewcar.

A.athomeB.fromashowroom

C.madeintheU.S.A.D.madeinJapan

14.ThesquadronofJapanesecarsalesmenisreducingbecauseof.

A.alaborshortage

B.higherexpectationsamongJapan’sworkforce

C.highcostland

D.bothAandB

15.Japanesecarsalesmentotheircustomersmanyfavorssuchas.

A.showingthemaroundinanexhibition

B.arranginginsurance

C.payingthemavisitonweekends

D.sellingolecarsforthem