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联系实际分析行政绩效评估的作用与功能。

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答:具体来说,行政绩效评估的作用和功能主要有:

(1)行政绩效评估的责任落实作用

如果不能测评政府的绩效,那么,公众很难知道公共部门负起了哪些责任,完成了什么任务。因此,从现实和落实责任角度来看,行政绩效评估是很重要的。

(2)行政绩效评估的对比作用

对不同行政管理部门的经济、效率、效益情况进行全面比较,这是绩效评估的一个重要组成部分。比较本身并不是目的,以行政组织为对象的绩效比较也不是为了奖优罚劣。其主要目的是通过比较发现问题,寻找差距,挖掘潜力,寻求改进的途径。

(3)绩效评估的计划辅助作用

绩效评估在计划阶段的辅助作用,首先表现在绩效指标有助于管理目标的分化。更为重要的是,绩效评估的结果有助于确定下一阶段的指标并依此合理分配资源。

(4)绩效评估的监控支持作用

行政管理工作进入实施阶段后,必须时时对执行情况进行严密的监测,如发现背离计划的情况,就要预测它的可能后果并采取相应的控制措施。这就是管理活动中的监测与控制。绩效评估在这里的作用,主要表现在它为监控提供了信息支持。

(5)绩效评估的民主和教育作用

评估过程也是一个教育过程,能帮助公众利用绩效评估作为分析工具,总结他们同公共部门打交道的经历,激发深刻的思考,确立自己对服务质量或效益的测定标准等等。

(6)绩效评估在吸引政治资源方面的作用

绩效评估把政府的开支用途、运转情况、为提高绩效所作的努力与结果、面临的困难等公之于众,有利于克服公众中固有的或因一两次不愉快经历而形成的偏见,在公众中建立和巩固对政府的信任,从而起到吸引更多政治资源的效果。

(7)绩效评估还具有政治合法化、人力资源开发等方面的功能。最为重要的是,绩效评估的广泛应用,有助于在行政组织内部形成浓厚的绩效意识,从而把提高绩效的努力贯穿于行政管理活动的全过程,渗透到管理决策的各个环节。

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