当前位置:考试网  > 试卷库  > 学历类  > 自考  > 自考专业(电子商务)  > 市场营销三  > 如何使投诉的顾客感到满意?
试题预览

如何使投诉的顾客感到满意?

查看答案
收藏
纠错
正确答案:

(1)鼓励顾客投诉。企业应该制定明确的产品和服务标准及补偿措施,清楚地告诉顾客如何进行投诉及可能获得什么结果。

(2)培训顾客如何投诉。 企业还要采用各种方式培训顾客如何投诉。

(3)方便顾客投诉。企业应尽可能降低顾客投诉的成本,减少其花投诉上的时间、精力、金钱等。

(4)迅速处理顾客投诉。在发生顾客投诉之后,及时解决顾客的不满。

答案解析:

暂无解析

你可能感兴趣的试题

简诉如何处理顾客投诉的技巧?

下列不属于商店式零售的是()

影响消费者购买力的决定性因素是()

名称解释:“顾客服务”什么意思?

对原有产品采用或部分采用新技术、新材料、新结构而制造出来的新产品属于()

热门试题 更多>
Asianeconomieswillcontinuetoexpandrapidlyinthenexttwoyearsonthebackofforeigninvestments,exportsanddomesticdemand,butwillnotbefreeofworries,accordingtoarecentsecuritiescompanyeconomicreport.Massiveinfrastructurespending,thebenefitsofpastinvestmentsandderegulationandgrowingregionaltradewillpushalongregionalgrowth. ThereporttippedChina’sgrossdomesticproducttogrowby9.5percentin1996and10.5percentin1997,andHongKong’stogrowby4.3and5.0percent.Singapore’srealGDPwasforecasttogrowby7.6and7.4percent,Malaysia’sby8.6and8.1percent,Thailand’sby8.8and8.4percent,Indonesia’sby7.3and7.1percentandPhilippines’by5.6and5.8percent. “However,allisnotrosy,”cautionedthereport,whichlistedoverheatingastheregion’sbiggestchallengeintheshorttermandskilled-laborshortagesinthelongrun. Itcitedstrainsfromrapidgrowththathadbeguntostretchcurrentaccountdeficitsandspurinflationinsomeregionaleconomies,whichcouldpreventtheircentralbanksfromloweringinterestrates. “Thisimpliesthateconomicvulnerabilitytounexpectedshockswillremainhigh,”thereportsaid,forecastingafurthertighteningofmonetarypolicyincountriessuchasthePhilippinesandMalaysia,andnosignificanteasinginThailand,IndonesiaandChina. CrosbySecuritiesalsocitedmassivenewinvestmentprogramsgeneratedbydemandsoninfrastructuresuchaspower,telecommunicationsandtransportwhichhadfuelledover-heating. ItsaidAsiawouldalsofaceabiggerchallengefromnewlyderegulatingeconomiesinEasternEuropewhichofferedlowercostsandbetter-educatedworkerstoforeigninvestors. Asia’smainforeigninvestorsshould,however,continuetoexpandtheirpresenceintheregion,thesecuritieshousesaid,notingnewtrendsofintra-Asianinvestment. Singaporeisshiftingitslowervalue-addeddiscdriveandelectronicsindustrytoMalaysia,whichinturnismovingsomeofitsgarment-makingandconsumerelectronicsmanufacturingtoIndonesiaandThailand.Thailand,MalaysiaandSingaporeareincreasinglyinvestinginVietNam,MyanmarandLaos. “Asiawillbenefitfromthistrendinseveralways,”thereportsaid. ()1Asiaeconomywillcontinuetogrowbecauseof_____________. A.foreigninvestmentB.demandsinAsiancountries. C.exportD.alloftheabove ()2Inthenext2years,thehighesteconomicgrowthwillappearin____________. A.SingaporeB.Thailand C.HongKongD.China ()3Yearslater,theprobleminAsianeconomymaybe_________________. A.toolittleinvestmentB.toomuchinvestment C.notenoughqualifiedlaborsD.monetaryinstability ()4Accordingtothisreport,economicchangesinEastEuropeare___________. A.harmfulB.challenging C.helpfulD.useless ()5ThereportisabouttheprospectofAsianeconomy. A.optimisticB.pessimistic C.moreoptimisticthanpessimisticD.morepessimisticthanoptimistic
试题分类: 初级(阅读)
练习次数:16次
试题分类: 口语
练习次数:0次
试题分类: 口语
练习次数:0次
试题分类: 初级(写作)
练习次数:0次
试题分类: 初级(口语)
练习次数:0次
试题分类: 初级(口语)
练习次数:0次
试题分类: 初级(口语)
练习次数:0次
试题分类: 初级(口语)
练习次数:0次
扫一扫,手机做题