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当乘客刷卡后,仍不能进站时,作为BOM操作员应如何处理?

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正确答案:

首先对票卡进行分析,查询交易纪录,然后做相应处理。若无法读取储值卡信息,察看卡的物理状态后,告知乘客带上身份证等有效证件作非即时退款,并告知是否退押金。若可以读取信息,对储值卡做相应的处理。如延期,扣款,免费更新等。

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